Arvato Digital Call Center Getting Down to Business in Yakima for 2013

Yakima's new call center is expected to open next month. Arvato Digital will employ 150 people by the end of the first year. It'll add to the many call centers that call central and eastern Washington home. Shannon Hitchcock is the Marketing and Development Director for Yakima County Development Association New Vision who says the company is ready to get down to business in the new year. Yakima isn't alone. The Spokane-Coeur d'Alene, Idaho, area is home to more than 20 call centers with about 3,000 employees. Business officials say the inland northwest is an attractive region for call centers because of the workforce and available properties.

Robin Toth of Greater Spokane Incorporated says residents have neutral accents, which appeal to customers on the phone. The new Arvato Digital call center will be located in the old Yakima mall.