Friendly Skies Come Up Short on Satisfaction
The report card is in on the airline industry and though they are seen as doing a little better, even the much maligned Post Office does better.
The findings come from an annual survey of about 70,000 Americans and show that the airline industry ranks higher than only subscription TV and Internet service companies.
The American Customer Satisfaction Index, an independent benchmarking business developed at the University of Michigan, concluded that the industry improved 3% in 2013 to a rating of 69 on a 100-point scale. Not surprisingly, airline travelers were most turned off by crowded seating, extra passenger fees and poor customer service, according to the report.